Junior Customer Service Specialist Vacancy

Position: Junior Customer Service Specialist
Role Purpose: The Junior Customer Service Specialist is responsible for providing the Customer Service department with required support in order to ensure a high customer satisfaction.
Key Accountabilities: Interacts directly with customers either by telephone, electronically or face to face in order to solve customers’ complaints as advised by the manager.
Records details of inquiries, comments, complaints and actions taken after communicating with the manager.
Follow ups on customers’ inquiries or complaints to drive business performance and increase customer retention rates.
Implements appropriate filing and data retrieval systems for the Customer Service department.
Ensures that customer service standards are being portrayed, established and complied.
Directs unresolved issues and requests to the appropriate designated resource.
Qualifications, Experience and Knowledge:
Bachelor’s degree.
Around one year of experience in retail or a related field.
Fluent in written and spoken English.
Proficiency in MS Office.